Customer Success Associate

Year Chandigarh, Chandigarh, India

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Responsibilities:

Serve as the primary point of contact for assigned customers, ensuring their success and satisfaction.
Establish and maintain strong relationships with customers, understanding their goals and challenges.
Provide onboarding assistance and training to new customers, ensuring a smooth adoption of products or services.
Proactively reach out to customers to understand their needs, identify opportunities for upselling or cross-selling, and provide guidance on best practices.
Conduct regular check-ins with customers to gather feedback, address concerns, and provide ongoing support.
Collaborate with internal teams, such as sales, product, and support, to advocate for customers and ensure their needs are met.

Requirements:

Proven experience in a customer success, account management, or customer-facing role.
Strong communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
Excellent problem-solving and analytical abilities.
Self-motivated with the ability to work independently and manage multiple customer relationships.
Familiarity with CRM software and customer success platforms.

Job Type: Regular / Permanent Salary: 918,000.00 - 926,000.00 per month Benefits:

Schedule:

Supplemental pay types:

Education:

Experience:

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