Job Description

About Aislelabs We are a fast-growing software company based in Toronto developing innovative analytics and marketing technologies for brick and mortar venues. We have a broad range of WiFi-based products and a growing client base from all around the globe. In the Year 2018, we won National Retail Innovation Award. In the Year 2017 we doubled our team and quadrupled our revenue; we hope to do the same in the coming years. If you love technology and want to drive markets instead of following them. We have repeatedly been referred to in the media as one of the most innovative companies around and our host of great products makes it much easier to work with our clients. We are proud of our great culture with a close-knit team from a variety of backgrounds. We need a talented Customer Success Analyst for our India office who can help us in establishing Customer Satisfaction at the best. In this role, you should have a keen eye for detail and excellent communication skills. Note: Expected work timings for this position are Monday to Friday 6:30 PM – 2:30 AM IST. This is a fully remote role and you can work from anywhere in India. Responsibilities

• Assist Customer Success (CS) Team in managing clients in the best of their abilities
• Working with the CS team for each of the Client's lifecycle stages i.e. Onboarding (setup and checks, business intelligence), Adoption (measurement), Engagement (meetings, emails, support, ticketing, notes, etc.), Data Integrity (analysis), Value Delivery (regular and custom reports, business analysis)
• Clearly communicate and guide customers on their product journey as a trusted advisor
• Actively manage the customer relationship and the lifetime value of clients across a large and diverse assigned customer base

• 1-3 years of customer success experience or equivalent industry experience
• Solid written, communication and presentation skills with both a passion for and experience working with B2B SaaS products
• Excellent command on MS Office or equivalent suite, especially Excel/Spreadsheets
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
• Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects

• Fully remote - you can work from anywhere in India
• Work-life balance - We want you to have a balanced lifestyle between your personal and professional priorities
• Work for a hyper-growth company
• Great culture with a close-knit team from a variety of backgrounds
• We are a flat organization where ideas are sought and accepted by everyone
• We provide you with a supportive, energetic environment and all the tools and programs you need to succeed and grow