Job Description

Manage customer communication:

Respond to customer inquiries and complaints via phone, email, chat, or in-person, representing the company's brand.

Provide information:

Give accurate information about products, services, and company policies.

Resolve issues:

Address and resolve customer issues promptly and effectively, following up to confirm satisfaction.

Process transactions:

Handle orders, returns, and exchanges.

Document interactions:

Maintain and update customer records and interaction logs.

Identify opportunities:

Cross-sell and upsell additional products or services that may benefit the customer.

Collaborate with teams:

Escalate complex issues to the appropriate departments and work with team members to find solutions.
Essential skills

Communication:

Clearly and effectively communicate with customers.

Empathy:

Understand and share the feelings of customers to build trust and rapport.

Problem-solving:

Effectively resolve customer issues and complaints.

Patience:

Remain calm and professional, especially with difficult customers.

Product knowledge:

Maintain up-to-date knowledge of the company's offerings.
Job Type: Full-time

Pay: ₹10,786.10 - ₹31,399.71 per month

Work Location: In person