Customer Services Executive
Year Gurugram, Haryana, India
Job Description
b'
Indus Parking Services (IPS) is an emerging parking enforcement company located in the heart of Gurugram, India. We are a team of focused, determined, and enthusiastic professionals with expertise in managing parking spaces. We can deter unauthorized parking in commercial property, residential areas, and other places. Indus Parking Services takes care of the entire parking enforcement process. We also provide Operation Support to Euro Parking Services. We are looking for Customer Service Executive who handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. As a Customer Service Executive your responsibilities will include:
- Building and maintaining relationships with customers.
- Conducting business reviews to ensure customers are satisfied with their products and services
- Responding to enquiries on our product.
- Letting customers know about other products/add-ons that the company offers in line with the company\xe2\x80\x99s strategy.
- Escalating and resolving areas of concern as raised by customers.
- Carrying out customers satisfaction surveys and reviews.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Proven experience as a Customer Service Executive or a similar role.
- Proven track record of meeting and exceeding targets.
- Graduation in Business Administration, Marketing or a related field.
- Excellent English communication skill is Mandatory as the successful. candidate will be working with U.K./ U.S.A customers along with domestic users.
- Highly organized with close attention to detail.
- A customer-oriented attitude.
- The employee of the month Bonuses.
- Regular performance review to encourage internal growth.
- Join a friendly and welcoming team.
- Join a rapidly growing company progression in the Job.
- Team Outing \xe2\x80\x93 For the last two outings, the company booked an overnight stay in a beautiful location.
- Casual Friday\xe2\x80\x99s; every other Friday we wear casual clothes.
- Weekly team exercises. Join a team who stay enthusiastic.
- Monday to Friday
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
-
Executive Customer Support Executive and E Commerce Assistant
Kolkata (West Bengal) -
Sales Executive customer care executive non voice Voice Process
Chandigarh (Punjab), Panchkula (Haryana), Mohali (Punjab) -
Apply Customer Care Executive for partime full time job
Chandigarh (Punjab), Panchkula (Haryana), Mohali (Punjab)
Job Detail
-
Job IdJD3258680
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationGurugram, Haryana, India
-
EducationNot mentioned
-
ExperienceYear