Job Description

About CrystalBall

CrystalBall (CB) is a startup company focusing on the areas of agriculture and healthcare in rural India using the technologies of drones and advanced analytics.

Activity on Internshala

Hiring since October 2019

27 opportunities posted

2 candidates hired

About the work from home job/internship

Selected intern\'s day-to-day responsibilities include:

1. Responding to customer queries via email, live chat, video, phone, and social media channels promptly
2. Escalating serious complaints or issues that you are not equipped to deal with immediately
3. Liaising with colleagues or managers to find the best solutions to customers\' issues
4. Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
5. Maintaining a polite, helpful, and professional manner at all times
6. Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
7. Familiarizing yourself with new products and services as they are introduced
8. Attending workshops and meetings as required
9. Respecting client confidentiality at all times
10. Tracking customer experiences across online and offline channels, devices, and touchpoints
11. Identifying customer needs and taking proactive steps to maintain positive experiences
12. Documenting processes and logging technical issues, as well as customer compliments and complaints
13. Improving overall customer satisfaction
14. Identifying and assessing customers\' needs to achieve satisfaction
15. Building sustainable relationships of trust through open and interactive communication

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. are available for the work from home job/internship

2. can start the work from home job/internship between 2nd Feb\'23 and 9th Mar\'23

3. are available for duration of 2 months

4. have relevant skills and interests

Perks

Letter of recommendation Flexible work hours

Number of openings

1

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