Job Description

Key Responsibilities

Lead, motivate, and support a team of customer service representatives Monitor daily team performance and ensure service targets (KPIs/SLAs) are met Handle escalated or complex customer inquiries and complaints Coach, train, and mentor team members to improve skills and confidence Conduct regular performance reviews and provide constructive feedback Ensure company policies, procedures, and customer service standards are followed Assist with scheduling, attendance tracking, and workload management Collaborate with management to improve processes and customer experience Prepare reports on team performance and customer trends
Required Skills and Qualifications

Proven experience in customer service, with leadership or supervisory experience preferred Strong communication and interpersonal skills Ability to motivate and manage a team effectively Excellent problem-solving and conflict-resolution skills Good organizational and time-management abilities Comfortable using customer service software and basic reporting tools Ability to remain calm and professional under pressure
Job Type: Full-time

Pay: ₹19,291.00 - ₹50,454.27 per month

Benefits:

Provident Fund
Work Location: In person