Develop and implement customer service policies and procedures
Monitor customer service representatives' performance and provide ongoing coaching and feedback
Resolve customer complaints and inquiries in a timely and efficient manner
Analyze customer service trends and recommend improvements
Train and onboard new customer service representatives
Monitor customer service representatives' adherence to company policies and procedures
Ensure customer service representatives maintain a high level of customer service
Prepare and analyze customer service reports
Foster an environment of collaboration and teamwork among customer service representatives
Job Types: Full-time, Permanent, Fresher
Pay: ?28,000.00 - ?35,000.00 per month
Education:
Bachelor's (Preferred)
Location:
Pimpri-Chinchwad, Maharashtra (Required)
Work Location: In person
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