Job Description

Who We Are We are the global company located in 40 countries, we provide a wide range of opportunities for all of our 6000 employees and all of you who want to make a difference and join AMMEGA. As a team member, you can develop the sector together with us by providing advanced and high-quality belting solutions for 20 different industries, including global logistics, food production, fitness equipment, household appliances and energy production. We constantly improve our offering and provide our customers with fresh ideas and new technologies to create better and more sustainable solutions. AMMEGA develops in three divisions: conveying belts, power transmission and fluid power under 12 well recognised and trusted brands. Why It\'s Great To Join Us By joining AMMEGA you can work with experienced colleagues who are fond of sharing their knowledge with you. As a team member, you will take part in trainings and workshops that will help you become the best in the field. AMMEGA will support your professional development with training and opportunities to grow your experience. Your engagement and achievements will be recognised and rewarded to make you feel satisfied and appreciated. AMMEGA gives you a comfortable and safe workspace, access to modern technologies and benefits that help employees strike the right balance between their work and home life. Our Values AMMEGA values employees, customers and entrepreneurship and acts in an agile and responsible way. The company mission and continuous improvement culture are the foundation for solid and sustainable businesses appreciated by our customers. AMMEGA is a company where employees are trusted to make decisions and where every opinion is heard. We encourage our teams to share their ideas, and we do our best to make them happen when they make our organisation better. AMMEGA carries out an annual Organizational Health Index survey to let employees influence the further improvement of the organisation. The agile way of working means shortening the distance between ideas and implementation. AMMEGA is a global company, but works in local teams and appreciates the organisation\xe2\x80\x99s diversity. What is the Role Customer Service Specialist shall be responsible for Customer Order Management from enquiry handling, order receipt till dispatches exceeding Customer Satisfaction & Internal Sales Coordination. Scope and Dimensions

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  Customer Order Management & Correspondence: Enquiries, Quotes, Order receipt to deliveries, Payments.
• Relevant experience and knowledge of the process handling OEMs, End Users and Distribution Channel.
• CRM Sales Force Management - Account creation, Leads, Opportunities, Quotes and Case Management.
• Sales Coordination for delivering NSV as per set sales targets and accounts receivable.
• Inside Sales Support on Leads and coordination for conversion to business opportunity.
• Internal coordination with MU / Operations / CFT to meet sales and business objectives.
• Customer Master and Customer Product Price Maintenance.
• Coordination with SCM for material status imports / local manufacturing for On-Time Delivery Service Levels .
• Cross Functional Team collaboration for new product developments, localization & samples to customers.
• Customer complaint handling & resolving process in coordination with Sales, Operations & Finance team.
• Problem-solving, Analytical, Forecasting coordination and MIS Reporting.
• Strong Communication and Collaborative to handle internal and external customers.
• Administrative support as may be required.

Requirements of the job:

• 7+ Years Experience in global company with experience in Customer Service and Sales Coordination.
• Bachelor\xe2\x80\x99s Degree with related experience in manufacturing industry handling OEMs/Distribution preferred
• Proficiency in MS Office, ERP systems on Customer Order Management and CRM Salesforce management.
• High level of customer centricity and Self-driven to exceed service levels & business performance goals.
• Strong Communication & Interpersonal skills to handle Internal Cross Functional Team & External Customers
• Analytical, Problem-solving, Adaptive, Collaborative, & Ability to work efficiently in fast-paced environment.
• Multi-tasking skills with time management and MIS Reporting.
• Proficiency in languages of English and Spoken Hindi is a must.

AMMEGA is an Equal Opportunity Employer. Employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability or other characteristics protected by law.