Job Description

Regional Role :- Opening within a company with a solid track record of success- Attractive compensation package- Role involving team management opportunitiesThe company is looking for SME- customer service.The JobYour Responsibilities will include:- Responsible to handle team of 8 to 10 call agents (Customer support team)- Assigning leads to associates, team performance evaluation, Monitoring and Auditing calls on timely basis- Ensure that the associates are meeting the weekly and monthly targets- Checking call timings of the associates- Responsible for training team members, setting strategy- Meeting the monthly targetIdeal CandidateSkills Required :- Have good communication skill English and hindi (mandatory) with any regional language- 3+ yrs minimum 1 yr in team handling- Excel proficiency (Advance excel/ VLOOKUP/ google sheets)- Have hands on experience with CRM- You have at least 2 years of experience within a Customer Success, CRM Manager or Executive Assistant / Personal Assistant role, ideally within the telecommunications industry.- Experience covering Consumer is strong plus.- You have solid experience in a regional role ideally including experience covering India.- You possess excellent interpersonal as well as written and verbal communication skills.- You are a strong networker & relationship builder- You are a strong team player who can manage multiple stakeholders- You are a strong mentor and coach who can build high performing teams (ref:updazz.com)