Job Description

JOB DESCRIPTION for CUSTOMER SERVICE REPRESENTATIVE Company Name Website Profile CTC Ranges up to Experience Location Working Days & Timings Buildout Retail Private Limited (Sneakare) https://sneakare.com/ Customer Service Representative Up to 25k (Depending upon your last withdrawn and skill sets) 2 to 4 Years A15- Gujranwala Town, Delhi 110009 Monday to Saturday & 9:30 am to 6:30 pm We are a leading sneaker care company, known for our high-quality products targeted towards the young and fashion-conscious audience. Our mission is to provide innovative solutions that help sneaker enthusiasts keep their footwear looking fresh and stylish. We take pride in our commitment to excellence and creativity, and we are seeking a talented Customer Service Representative to join our dynamic team. We are seeking a motivated and energetic Customer Service Representative to join our team. In this role, you will be responsible for understanding customer queries and help resolve the same through both voice and non-voice process, promoting the products and ensuring customer satisfaction. About Us: Job Summary: Key Responsibilities: Addressing the incoming queries of customers through calls, chats, emails and social media platforms. Resolving complaints through interactive communication to ensure customer satisfaction. Connecting with customers on calls as and when required. Identifying and assessing customer\'s needs and promoting the products through upselling Helping with personalization and customization as per customer requirements. Understanding why customers abandoned their carts and trying to assist them in making the Staying up-to-date with product knowledge and providing accurate and complete information to the customers. Maintaining accurate and detailed records of customer interactions, orders, and feedback in and cross-selling. conversions. our CRM system. Building sustainable relationships and trust with customers and ensuring customer retention. REQUIREMENTS : Previous experience in customer service, preferably in both voice and non-voice process. Exceptional communication skills, both verbal and written, with a persuasive and customer-focused approach. Must be fluent in both English and Hindi. Fluency in any additional language will be a plus. Strong interpersonal skills to build relationships and connect with customers effectively. Proficiency in using CRM software. Ability to multitask and prioritize tasks effectively. Detail-oriented with excellent organizational and time management skills. A passion for the apparel industry is a plus, as it will contribute to your ability to connect with customers and promote our products effectively. If you are a dynamic, creative, and passionate professional with a keen interest in sneakers, streetwear, fashion, and travel, we would love to have you as part of our team. Join us on this exciting journey of creating impactful impression for our audience.

Expertia AI Technologies