Job Description

Supervising a team of customer support professionals. Monitoring the entire customer service process. Resolving customer issues brought to your attention. Creating procedures and policies for effective customer service. Planning how to train customer support professionals. Standardizing the customer service delivery of an organization. Interviewing the skills of potential candidates through relevant questions. Recruiting the best candidates from a wide range of interviewees. Tracking the work of every customer service representative in the team. Performing quality assurance surveys with customers. Conveying customers' feedback to the team. Fixing appointments according to the convenience of clients and customers. Interacting with customers to determine whether they have a desirable and shareable experience. Helping every customer service professional improve. Possessing the knowledge and ability to improve customer service of the organization. Creating a pleasant work environment for customer service professionals.
Job Type: Full-time

Schedule:

Night shift
Education:

Bachelor's (Required)
Language:

English (Required)
Shift availability:

Night Shift (Required)
Expected Start Date: 13/05/2025