Job Description

Only Male candidates are eligible



Title: Customer Care Executive

Job Location: Trivandrum

Timing: 10 am to 7 pm

Experience: 2 -3 years in Customer Care (Food Industry)

Salary: Rs.. 17k+ food and accommodation with statutory benefits

Customer Service Representative Responsibilities:

Excellent communication, impeccable spelling, and grammar.

Comfortable with phone calling to get things done

Customer-orientated and Customer Complaint and Issue resolution experience.

Communicating with customers through various channels.

Responding promptly to customer inquiries.

Acknowledging and resolving customer complaints.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support.

Email / live chat customer support experience.

Should be comfortable in multitasking in a high-energy environment.

Previous experience in a similar role

Proficient in Excel and Google sheets skills, should be good at handling

Excellent analytical, problem-solving, and organizational skills.

Flexibility to work and a Responsible attitude is a must.

Requirements:

Education: Any Degree

Good Communication Skills

Preferred Proficiency in Multiple Languages: Malayalam, English, Hindi, and Tamil

Ability to stay calm when customers are stressed or upset.

Comfortable using computers

Experience working with customer support & Call Centers

Job Type: Permanent

Pay: ?17,000.00 - ?20,000.00 per month

Benefits:

Flexible schedule Food provided
Experience:

Customer service: 2 years (Preferred)
Language:

Malayalam (Preferred) * English (Preferred)