Job Description

- Opportunity within a company with a solid track record of performance- Leadership Role- A role that offers a breadth of learning opportunitiesOur Client is hiring for Customer Service RepresentativeThe JobResponsibilities:- Answer incoming calls from customers to take orders, answer inquiries and questions, Handle complaints, troubleshoot problems and provide information.- Answer calls and respond to emails.- Provide customers with product and service information.- Process orders.- Identify and escalate priority issues.- Document all call information according to standard operating procedures.- Proficient in relevant computer applications.- Relocation Benefits allowedIdeal CandidateRequirements:- Excellent communication and presentation skills.- Strong phone contact handling skills and active listening.- Ability to multitask, prioritize, and manage time effectively.- Proven customer support experience or experience as a Client Service Representative.- 5 working days with 2 rotational week off- Minimum 06 months - 1 year of experience required- Track record of over-achieving quota.- Familiarity with CRM systems and practices.- Customer orientation and ability to adapt/respond to different types of characters.Schedule: - Rotational shift- UK shiftSupplemental pay types: Overtime pay Performance bonusShift allowanceEducation: Higher Secondary(12th Pass) (Required)Experience:Total work: 1 year (Preferred)Customer service: 1 year (Preferred)Language:- English (Required)- Bengali (Required) (ref:updazz.com)