Job Description

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. This role is based in India and as such all normal working days must be carried out in India. Join us as a Customer Service & Operations Unit Leader, Associate

• In this fast paced and critical role, we\xe2\x80\x99ll look to you to make sure your unit is efficiently planned and operating at optimum capacity
• With a strong customer focus, you\xe2\x80\x99ll be reviewing performance indicators to identify trends and areas of improvement
• If you\xe2\x80\x99re a driven and motivational leader, this could be an opportunity for you to enjoy a fast paced and engaging role, with considerable stakeholder interaction
• This is an office first job, so you\'ll be required to work from the office and your shift pattern will cover our UK working hours

What you\'ll do

As a Unit Leader, you\xe2\x80\x99ll be delivering all team activities and successful customer and business outcomes by making sure your unit is operating at its best capacity. You\xe2\x80\x99ll maximise efficiency by collaborating with support functions and continuing to make sure you\xe2\x80\x99re your unit is engaged and consistently developing professionally. We\xe2\x80\x99ll also look to you to approve and maintain process documents to help define performance indicators, measure and report MI and enable the right decision making. Additionally, you\xe2\x80\x99ll be:

• Developing and executing the plan in place for effective training and accreditation
• Delivering cost effective measures within the team, controlling resources and contributing to simplifying the bank
• Developing and maintaining effective relationships with internal and external stakeholders
• Using data insights to drive appropriate change activity, and actively lead and participate in local and global projects
• Understanding and driving the performance of the team consistently, with budget and financial management targets

The skills you\'ll need

We\'re looking for someone with at least eight years\' relevant experience in Payments, Investigations and Reconciliations with Swift ISO knowledge. You\'ll also needknowledge and experience of working in a financial services environment. Strong people management skills are a must, along with the ability to drive, coach and motivate others to succeed. We\xe2\x80\x99ll also look for you to have:

• An understanding of the industry and our customers
• Knowledge of financial products, processes and banking systems
• A background in risk, compliance and legal issues in different jurisdictions
• An understanding of people processes and policies
• Flexibility to work varying shifts