Job Description

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. This role is based in India and as such all normal working days must be carried out in India. Join us as a Customer Service & Operations Unit Leader

• We're looking for someone to lead and motivate people in their unit to deliver outstanding customer experiences and successful business outcomes
• Day-to-day, you'll oversee your unit while creating a high-performing culture of customer obsession to exceed customer expectations
• You can expect to enjoy an engaging and fast-paced environment, as well as considerable stakeholder interaction
• This role is available at vice president level

What you'll do

We'll look to you to partner with teams, internally or externally within our supply chain, to help drive a sustainability focus across the business and to deliver changes. Day to day, you’ll be:

• Translating and implementing high level strategic plans into a series of achievable goals, objectives and priorities
• Driving the delivery of an outstanding customer experience, proactively improving service and sales figures through effective performance management
• Managing the relationship between your unit and other business areas, making sure that business impacting incidents are dealt with in a timely manner and cause minimal disruption
• Driving and measuring function and colleague performance to recognise success and identify and address development areas

The skills you'll need

To join us in this role, you’ll need extensive leadership experience and a proven ability to deliver outstanding results. You'll have at least 4-5 years of experience and knowledge of anti-money laundering and financial crime. You'll also demonstrate:

• Excellent communication, interpersonal and people management skills
• Experience of leading and implementing change and managing projects
• Outstanding customer focus and experience in customer service delivery techniques
• The ability to work in a fast-paced environment, managing multiple challenges simultaneously
• The ability to identify operational inefficiencies and provide practical solutions