Job Description

Position Designation Executive \xe2\x80\x93 Contact Center Function \xe2\x80\x93 General Insurance\xe2\x80\x93 Contact Centre Reports To Dy. Manager / Assistant Manager /Sr. Executive Company Future Generali India Insurance Co. Ltd Position Requirements & Responsibilities Aspiring Professionals with Good Communication skills who are enthusiastic, youthful (by character and not necessarily age), enjoy serving customers and are eager to make a career in customer service. Position Responsibilities Provide excellent customer support on Inbound calls related to General Insurance or Service related Outbound calls (No Sales target) Utilize available knowledge resources and systems to educate the callers and resolve their concerns. Accurately document the interactions and ensuring fulfilment of any follow-up commitments. Ensure adherence to defined processes and required verbatim Undergo periodic trainings and certifications Work in rotational shifts & days (9 hours shift, 7 week offs in a month). o Late/Night shifts for men only. o For Ladies earliest shift-start time would be 7:00 AM and latest end-time 9:00 PM. Profile Qualifications and Experience Graduates/undergraduates preferably with Contact Center background/ Insurance/ Banking background. Fresher are also welcome Competencies Required Language & Communication Skills: Good Command of English and Hindi. Capable to document customer conversation in system Knowledge of South Indian Languages would be added advantage. Technical Skills: Basic computer & internet literacy and able to learn Insurance & CRM systems. MS Office proficiency will be an added advantage Personality and Attitudes Positive, Service-Oriented attitude Team player with readiness to go the extra-mile Ability to work under pressure and handle irate customers Quality Consciousness Willingness to learn & upgrade ones skills regularly Job Type: Full-time Salary: 9150,000.00 - 9240,000.00 per month Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

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