Job Description

1) Sales Deliverables
? - Lead generation and exploring new business opportunities across Business
verticals
? - Monitoring and chasing the New Client Acquisition rates Month on Month as per
the Target
? Projections.
? - Monitoring and sustaining business through consistent customer engagement
by ensuring Client
? Renewals Month on Month as per the Target Projections.
? - Monitoring and maintaining the Average Retail Price of the product offerings to
achieve the
? target revenues.
? - Optimizing the Daily Call Connects as per predefined benchmarks
? - Communication and Supervision of Sales and Service team to transfer
authentic leads for call
? conversions.
? - Using different outreach methods (Cold Calling, Emailing, SMSs, Whats App
etc) for enhancing
? the leads to prospects and hence the conversion ratio.
? - Identifying and capitalizing opportunities to up sell and cross sell.
? - Identifying and reporting the individual performance discrepancies within the
Sales and Service
? team as a feedback mechanism.
? - Initiating inputs to run marketing campaigns for generating authentic leads
? - Driving end to end sales with the team
? 2) Customer Service Deliverables -
? - Customer Rapport Building
? - Over looking Existing Client Engagement and Customer support
? - Monitoring and reporting the customer trends Month on Month
? - Monitoring and reporting the regional trends Month on Month? - Monitoring and reporting the lead life cycle progress by scheduling after sales
service calls
? - Overlooking Customer Complaints and Grievance handling
? - Managing and reporting the Customer Complaints Turn- Around- Time
? 3) Quality Management Deliverables
? - Ensuring Customer satisfaction with our product offerings at all times
? - Customer Feedback generation, documentation and reporting of the customer
data
? - Maintenance and execution of Quality benchmarks (SOP) for the call handling
teams across Sales
? and Service
? - Preparation & supervision of Call verbiage and sales pitch as per the SOP.
? - Social Listening for leads across various platforms/ Sources.
? - Reduction of Customer complaints Month on Month through quality intervention
and
? automation.
? Desired Candidate Profile
? Soft Skills required
? - Good Communication skills
? - Good Interpersonal skills
? - Good Time management skills
? - Go getter attitude
? - Sales driven and Result oriented
? - Proactive outlook
? - Out of the Box thinking
? - Meeting deadlines
? - Effective Business Correspondence with Internal and External touch points
? Hard Skills required
? - Good knowledge of Microsoft PowerPoint & Excel
? - Business Analytics & Data Management
? - Fair knowledge of Call centre CRM and related softwares (Preferred but not
mandatory)Job Type: Full-timeSalary: Up to ?25,000.00 per monthSchedule:

• Morning shift

Ability to commute/relocate:

• Quantum Park Society, Mumbai - 400052, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Speak with the employer
+91 98202 90890