Job Description

Seeking Dynamic Customer Service Managers to spearhead Our Healthcare Revolution!

About Us:

At Ecorgy Solutions, we're transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate Customer Service Managers to drive exceptional patient care and elevate our service delivery to the new levels.

Role Overview:

As our Customer Service Manager, you'll be the cornerstone of our patient care team. You'll wield your analytical prowess and exceptional English communication skills to manage stakeholders, clients, and a dedicated clinical team. Your responsibility will be to ensure high-quality service delivery while fostering robust client relationships.

Requirements:

Any Bachelor's degree 5-8 years of relevant work experience in international voice process or international sales or similar roles Strong Communication: Excellent English communication and articulation skills are essential. American accent is preferred, but not a must, to engage with stakeholders effectively. Industry Experience: Prior experience in Healthcare, Hospital, Automotive, Insurance, Banking, Education or Sales or relevant sectors. Analytical Proficiency: Capability to acquire knowledge of clinical practices, compliance standards, and the ability to implement improvement initiatives with good estimation skills. Operational Enhancement: Implement strategies to enhance client satisfaction, service delivery, and overall operational efficiency. Quality Improvement: Contribute to developing and executing quality improvement initiatives, showcasing a proven track record of task accountability. Willing to perform night shift (10:30 PM to 7:30 AM) from our office premises at Elippode, Trivandrum.

Benefits of Joining:

Join Ecorgy Solutions for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth.Includes : EPF, Group Mediclaim policy after 6 months of joining and Gratuity, Rewards & Growth based upon Performance; Professional development opportunities; Training and Mentorship programs.

Interested in discussing compensation and benefits?

Call us at 9061161927To apply, send your resume to careers@ecorgysolutions.com

Job Type: Full-time

Pay: ?25,000.00 - ?45,000.00 per month

Application Question(s):

How many years of experience do you have as customer service manger (International clients)? Are you willing to work US shift (Mon-Fri) from our office at Elippode, Trivandrum? Are you located in Trivandrum or nearby district? (Onsite role)
Work Location: In person

Expected Start Date: 22/07/2025