Customer Service Manager
Job Description
Ensure 100% complaints closure within TAT without compromising on customer satisfaction Understand customers issues and concerns, assist the customer with resolution Coordination with internal teams liaise with sales, qig, credit, operations for data / details requirement needed for resolving the customer issues Assist qig / nodal officers in drafting response with requisite details. Process improvements Jointly with other stake holders - Identifying areas for improvement in resolving the CRM within TAT. Skills Sound domain knowledge of logistics and understanding of ELD, regulatory aspects, well versed with product, policy and processes, Good understanding of Sales, Operation and processes. Solutions oriented and troubleshooting approach Good communication & interpersonal skills, People Management, Perseverance, aptitude for process improvements. English is must. Job Type: Full-time Salary: \xe2\x82\xb920,000.00 - \xe2\x82\xb950,000.00 per month Schedule:
- Rotational shift
- Overtime pay
- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)
- total work: 1 year (Preferred)
+91 8961906652
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Job Detail
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Job IdJD3151986
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKolkata, West Bengal, India
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EducationNot mentioned
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ExperienceYear