Customer Service
Job Description
Job brief - Customer Service agent Band - BPO 1 & 2 We are looking for a customer-oriented service representative who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency Responsibilities .Manage incoming chats/email. .Identify and assess customer\'s needs to achieve satisfaction, meet KPIs .Build sustainable relationships and trust with customer accounts through open and interactive communication .Provide accurate, valid and complete information by using the right methods/tools .Meet personal/customer service teamsales targets and call handling quotas .Handle customer complaints, provide appropriate solutions and alternatives within the time limits .Follow up to ensure resolution and Take the extra mile to engage customers .Keep records of customer interactions, process customer accounts and file documents .Follow communication procedures, guidelines and policies Desired Candidate Profile BACHELOR OF COMMERCE
foundit
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3032927
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationKolkata, West Bengal, India
-
EducationNot mentioned
-
ExperienceYear