Customer Service Executive Retail Liabilities Inbound
Job Description
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Role/Job Title: Customer Service Executive - Retail Liabilities Inbound
Business: Service
Function/ Department: Customer Experience
Place of work: Customer Contact Center (Phone Banking unit)
Roles & Responsibilities:
\'1. Productivity
2. Maintaining Service Quality
3. Average Handling Time
4. First Contact Resolution
5. Maintaining TAT for all customer requests
6. Channel Migration to alternate channels
Secondary Responsibilities:
\'Drive all the initiatives in the Customer contact center.
Key Success Metrics:
\'Productivity, Average handling time, First contact resolution
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Job Detail
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Job IdJD3120468
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNoida, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear