Customer Service Executive Retail Asset Inbound
Job Description
Role/Job Title:Customer Service Executive-Retail Asset Inbound Business: Service Function/ Department:Customer Experience Place of work:Customer Contact Center (Phone Banking unit) Roles & Responsibilities: \'1. Productivity 2. Maintaining Service Quality 3. Average Handling Time 4. First Contact Resolution 5. Maintaining TAT for all customer requests 6. Channel Migration to alternate channels Secondary Responsibilities: \'Drive all the initiatives in the Customer contact center. Key Success Metrics: \'Productivity, Average handling time, First contact resolution
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Job Detail
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Job IdJD3167905
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear