Customer Service Executive Retail Asset Inbound
Year Navi Mumbai, Maharashtra, India
Job Description
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Role/Job Title: Customer Service Executive- Retail Asset Inbound
Function/ Department: Customer Experience
Job Purpose: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. In this the role bearer will be responsible for providing exceptional customer service to our clients and resolving their inquiries in a timely and efficient manner.
Roles & Responsibilities:
- Handle incoming calls and emails from customers regarding their retail liabilities accounts.
- Provide accurate and timely information to customers regarding their accounts, products, and services.
- Resolve customer inquiries and complaints in a professional and courteous manner.
- Maintain a high level of customer satisfaction by meeting or exceeding customer expectations.
- Collaborate with other departments to ensure customer issues are resolved quickly and efficiently.
- Meet or exceed productivity and quality standards always maintaining TAT (Turn Around Time).
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving skills and attention to detail.
Graduation: Bachelors in Mathematics / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management.
Experience: 0-2 years experience in customer experience/service.
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Job Detail
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Job IdJD3236576
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNavi Mumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear