Job Description

Key Responsibilities/Accountabilities Knowledge on telecom products/services like Wireless, IP services & Fixed etc Responsible for Delivery of services across SDWAN/IP data/Voice and transmission for domestic and international enterprise customers In-depth understanding of telecom standards & protocols Experience in end-to-end service design tasks in Customer, Core and Access network design Validating customer order requitement Order Raising in fulfillment systems and customer engagement Progress orders as per agreed SLA\'s Conduct a kick- /Handover meeting with PM & all relevant stakeholder team. Customer circuit planning and design activity Raising Purchase order for last mile supplier and equipment providers End to end service design for customer Exposure to International client facing functions Good in both Verbal and Written Communication skills Good in Basics of IP and Transmission Good In MS-Office Excellent math, organization, and time management skills Customer service experience with superior phone skills Ability to work in a fast paced, performance based environment Coordinate between multiple teams (Suppliers, Vendors, Internal Teams) Organize calls with all stakeholders Sign-off tasks on time in the workflow tool Send Comms to Customer and Project Teams Tracking orders on daily basis Update systems with latest update regularly Deliver service as per the agreed date with the Customer. Qualifications and Experience Graduate Degree in Engineering (Electronics & Telecommunications) CCNA preferred 0-3 Years of experience in telecom service delivery across Wireless and Fixed domain Good understanding of telecom standards & protocols - Telecom Testing (VOIP), RF Installation and Testing Knowledge Proficient with Microsoft Office Suite and good knowledge in documentations Strong oral and written communication skills to communicate with internal and external customers Decision-making skills and taking the right approach logically A good team player & good Customer experience /satisfaction.

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