Job Description

Job description
Some careers shine brighter than others. If you\xe2\x80\x99re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Customer Service Executive, Payment Services GSC\xe2\x80\x99s. In this role, you will:

• To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Role Context (The environment and operating conditions of the role including the extent of guidance and authority)
• Responsible for reviewing and updating procedure documents annually or as and when required.
• Review the process E2E and enhance the current workflow on ongoing basis.
• Perform record and Maintain EOD checks.
• Handle Escalations from RBWM clients
• Work closely with individuals, providing guidance on complex issues/referrals and motivate to perform better.

Requirements
To be successful in this role, you should meet the following requirements:

• Good communication skills \xe2\x80\x93 Written & Verbal.

• Experience in a processing environment.

• Evidence of good analytical, statistical and data mining skills to study trends.

• Ability to understand and interpret numeric data and Strong Excel skills.

• Attention to detail.

• Proven track record of strong focus towards high levels of Quality and Customer Service.

• Ability to multi-task, depending on the criticality of the tasks.

• Self - motivated and should be able to work under minimal supervision.

• Good team player.

• Flexibility to work in different shifts including weekends.

• Strong Relationship building skills.

• Quick Learner.

• Exposure to Payments processing environment.

You\xe2\x80\x99ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.