Job Description

Job description
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\xe2\x80\x99re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. Some careers have more impact than others. If you\xe2\x80\x99re looking for a career where you can make a real impression, join HSBC and discover how valued you\xe2\x80\x99ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Customer Service Executive Principal responsibilities

• Ensure that the productivity & quality levels are achieved as per the standards set for the process.
• Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.
• To provide a high quality service to internal and external customers and demonstrate ways to improve customer service & increase productivity
• Acquire and update knowledge on procedures related to relevant process
• Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks
• Proactively identify issues, if any, and escalate to the Line/Management team
• Resolve customer complaints and complex enquiries/problem situations.
• Provide polite, friendly and personalized enquiry and information service to internal/external customers.
• Respond to internal calls/emails raised by colleagues and promptly assist in resolving them.