Job Description

We are looking for a highly skilled customer service representative with fluent English communication skills for Cravin Ventures Pvt. Ltd, our cafe outlet.

Instagram handle: cravinbyandy

Key Responsibilities

Customer Order Management:

Take and process orders from customers via multiple channels, including in-person, over the phone, and through digital platforms like

WhatsApp

.

Customer Communication:

Respond promptly and professionally to all customer inquiries, feedback, and complaints.

Delivery Coordination:

Effectively coordinate with various delivery services to ensure the timely and accurate delivery of our products, especially for our cloud kitchen operations.

Product Knowledge:

Maintain a deep understanding of our menu and offerings to provide recommendations and answer customer questions accurately.

Issue Resolution:

Handle customer issues or concerns with empathy and professionalism, striving to find a quick and satisfactory solution.

Sales & Upselling:

Proactively suggest menu items and promotions to enhance the customer experience and increase sales.

Record Keeping:

Maintain accurate records of customer interactions, orders, and feedback to help us improve our service.

Qualifications

Previous experience in a customer service role, preferably in the food and beverage industry. Excellent communication skills, both written and verbal. Proficiency in using digital communication tools, especially WhatsApp. Strong organizational and multitasking abilities. A friendly, patient, and professional demeanor. Ability to work in a fast-paced environment and handle pressure gracefully.
Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Language:

English (Required) Hindi (Preferred)
Work Location: In person