Job Description

Responsibilities

Handle customer queries efficiently via chat and voice platforms Deliver courteous, prompt, and solution-oriented support Maintain CRM records and update customer interaction logs Troubleshoot common issues and escalate unresolved cases Meet performance metrics and adhere to quality guidelines Collaborate within teams to enhance support strategies

Qualifications & Experience

Education:

Graduate or Undergraduate in any discipline

Experience:

Prior exposure to customer support in chat and voice processes preferred Familiarity with CRM systems and online support tools Ability to manage high-pressure, high-volume environments

Skills Required

Excellent verbal and written communication in English Active listening and empathy-driven resolution skills Multi-tasking and adaptability under rotational shifts Quick learner with customer-first mindset Tech proficiency and CRM literacy
Job Types: Full-time, Permanent, Fresher

Pay: ?20,000.00 - ?35,000.00 per month

Benefits:

Provident Fund
Education:

Bachelor's (Required)
Experience:

Excellent English communication skills: 1 year (Preferred) Customer support( chat and voice) : 1 year (Preferred) Basic computer proficiency(typing speed and accuracy): 1 year (Preferred) CRM system knowledge/ Ticketing tools: 1 year (Preferred) Problem-solving and conflict resolution: 1 year (Preferred) Multi-tasking, Time management and punctuality: 1 year (Preferred) Quick learning ability, Attention to detail: 1 year (Preferred) Positive attitude and team collaboration: 1 year (Preferred)
Language:

English (Required)
Location:

Gurgaon, Haryana (Required)
Work Location: In person