Job Description

Business: Process Management Open positions:1 Role Title: Customer Service Executive Global Career Band: 8 Location (Country / City ): Hyderabad Recruiter Name : Akshay Sinha Why join us? (Overview of Dept./Function) Some careers shine brighter than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Customer Service Executive. The Opportunity: (Brief Overview of the Role) Global Service Centres Our Global Service Centres are an integral part of Global Operations. Employees based there manage day-to-day customer transactions and processes for the global businesses. This may include transactions for our retail bank such as processing loans, credit cards, insurance and mortgage applications, opening new accounts, and managing customer enquiries through contact centres and digital platforms. What you'll do: (List out Key Responsibilities) Roles & responsibilities Role requires the following:

• Understand country specific credit policy and regulatory guidelines in order to assess credit worthiness of the customer and deliver right credit decisions on the unsecure lending requests submitted by customers.
• Process Credit Card/Loans and/or all related unsecured product applications submitted by customer in line with appropriate controls, company standards, regulatory guidelines and all applicable credit approval procedures.
• Verify documentation, Assess Customer Credit Worthiness, perform certain Fraud checks and review/ approve credit facilities within stipulated guidelines (credit policy).
• All approvals subject to assigned 'limits of authority.'
• Meet and exceed PLA and KPI targets (Quality, RPH and Operating Efficiency).
• Produce MI as required.
• Identify and escalate potential risks, operational and otherwise.
• Support achievement of team objectives.
• Identifying and escalating issues
• Applying acquired knowledge to provide assistance to others
• Understanding and adhering to established policies and procedures in own team
• Supporting change initiatives and escalating any concerns
• Performing specific routine activities and processes, ensuring accuracy of tasks performed

Requirements
What you will need to succeed in the role: (Minimum Qualification and Skills Required)

• Education Qualification: Graduate. Commerce background, Accounting. (Essential)
• Prior working experience in Financial enterprises (Desired)
• Awareness of the types and nature of credit products and processes would be an advantage; (Desirable)
• Flexibility to work from home or office as per business requirement. Incase of Work from home, be able to arrange secure and sustainable environment for uninterrupted processing. (Essential)
• Flexible to work in any shift times as process demands, work split week offs and render Overtime as per business requirement. (Essential)
• Work location could be multiple and candidate should be flexible to relocate. (Essential)
• Strong analytical, problem-solving, communications, financial and interpersonal skills; (Desirable)
• Ability to work as an effective team member within the department and the company as a whole;
• Excellent written and verbal communication skills. (Essential)

Link to Candidate User Guide: https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a (Or) Go to the below link and type "IND GSC : IJP Applicant User Guide" in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard You'll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role." Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. ***Issued By HSBC Electronic Data Processing (India) Private LTD***