Business: Group Insurance COO/Operations Open positions:1 Role Title: Customer Service Executive Global Career Band:8 Location (Country / City ): Hyderabad Recruiter Name : Kalim Uddin Why join us? (Overview of Dept./Function) Our Global Service Centres are an integral part of Global Businesses. Employees based there manage day-to-day customer transactions and processes for the global businesses. This may include transactions for our retail bank such as processing loans, credit cards, insurance and mortgage applications, opening new accounts, and managing customer enquiries through contact centres and digital platforms. Group Insurance team manages end to end Customer Life Insurance and this process has been in existence in GSC for past 20 years. We cater to UK and Singapore regions for Life Insurance policies. The enthusiastic team services various request from the customer throughout their journey with us from the New Business stage to Policy closure. Improving customer experience and making our processes simple , better and faster each day has remained as our key focus. The Opportunity: (Brief Overview of the Role) To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements (SLAs). Responsible for relationship building and resolving customer queries / issues in a professional manner (where applicable). What you’ll do: (List out Key Responsibilities)
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