Customer Service Executive
Year Bhatar, Surat, Gujarat, India
Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, or chat promptly.
- Resolve customer complaints and issues in a professional manner.
- Assist with order processing, tracking, and modifications.
- Stay informed about products and provide relevant information to customers.
- Collect and document customer feedback for continuous improvement.
- Adhere to company policies and communicate them clearly to customers.
- Collaborate with other departments to address customer needs.
- Maintain accurate records of customer interactions and transactions.
- Bachelor\'s degree in Business or a related field.
- Proven customer service experience.
- Strong communication and problem-solving skills.
- Empathy and a customer-centric approach.
- Familiarity with CRM software and service tools.
- Ability to work efficiently in a fast-paced environment.
- Day shift
- Higher Secondary(12th Pass) (Preferred)
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- English (Preferred)
- Hindi (Preferred)
- Bhatar, Surat, Gujarat (Required)
- Bhatar, Surat, Gujarat: Relocate before starting work (Required)
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Job Detail
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Job IdJD3233974
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBhatar, Surat, Gujarat, India
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EducationNot mentioned
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ExperienceYear