Job Description

Job Summary:

This role focuses on managing sales enquiries, preparing accurate and timely quotations, maintaining enquiry logs, and supporting conversion efforts. The ideal candidate should have a strong understanding of logistics pricing, excellent coordination skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities

Quotation & Enquiry Management

Log all received enquiries with proper referencing and attachments. Perform regular audits to ensure enquiries are accurately tracked. Provide cost quotations within defined timelines: FOB enquiries - within 1 hour EXW enquiries - within 3 hours Ensure quotes reflect current rates, surcharges, and correct routing. Deliver a minimum of 20 quotations per day. Maintain a minimum weekly conversion rate of 40-50%. Use internal tracking tools (e.g., Script 2998) to monitor performance. Follow up and close enquiries with feedback within 1-2 days (and no later than 10 days).

Customer Service & Relationship Management

Act as a link between customers and internal departments to ensure service efficiency. Handle customer complaints and queries proactively through to resolution. Maintain and grow long-term relationships with existing accounts via calls, emails, and service follow-ups. Upsell services and manage both new and existing accounts. Provide daily updates to key accounts regarding pending shipments. Use E-Freight Suite to track customer transactions and interactions. Cross-check and raise invoices within agreed timelines. Identify and escalate recurring system issues. Assist with special projects and provide backup to the team manager as needed. Timely and accurate information distribution to customers. Efficient order handling and short-term selling aligned with company guidelines. Strong relationship management with internal and external stakeholders. Professional complaint and claim handling, including document coordination. Advising customers on optimal transportation modes and applying appropriate rate markups.

Education and/or Experience:

Bachelor's Degree in Business Certifications or Diploma in Customer Service is an advantage Minimum 2 years Customer Service experience in Air or Sea products

Language Skills:

Ability to communicate fluently in English. Knowledge of Arabic and Hindi is an advantage. Ability to create routine reports and communicate clearly and informatively.
Computer Skills

Knowledge of EDP software MS Office Suite (Power Point, Excel and Word). Ability to understand and use the FRESCON site
Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?50,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person