Job Description

- Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. - Appropriately follows up with customers when commitments for payment are not met- Logs all borrower contacts into the loan servicing system- Offer long term resolutions to customers to resolve delinquency- Proficient use of an autodialing system to maximize effectiveness and increase contact ratios- Required to make the prescribed number of contacts during the daily work schedule- Familiar with the customer relations functions and the services offered- Perform miscellaneous job-related duties as assigned by the department managerEducation/Experience:- This position requires strong customer service skills- Must be fluent in English- Overall knowledge and experience in mortgage loan servicing desirable but not required- Graduate degree is preferred- Undergraduates must have at least 6 months call center experienceWork Schedule or Travel Requirements:- Must be willing to work in US timings- Shifts and Schedules: Our call center hours of operation are Monday - Friday 8:00am - 9:00pm EST, and on Saturdays 8:00am - 5:00pm EST, shifts will fall into those timeframes. - Associate must have stable internet connect (>50 MBS speed) while schedule to work from home and must be resided at the base location (Office site) all the time while working from home.- We are currently on hybrid business model where employees will be scheduled to work from office and or at time work from home.- Associated will be required to work from office for Training and initial production days till they start meeting production / performance numbers consistently - minimum 6 months - Associate must be flexible as scheduled shift changes and skill set may be changed from Customer service to Customer resolutions and vice versa because of business needs.Excellent Communication skills:- Must have 1 year call center experience - voice support- Should be willing to working in shifts (5:30 PM/6:30 PM/7:30 PM/8:30PM - Can change twice a months) (ref:updazz.com)

Skills Required