Customer Service Advisor
Year Kolkata, West Bengal, India
Job Description
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- Basic assessment of vehicles , including collision impact assessment.
- Knowing and implementing the manufacturer\xe2\x80\x99s and dealership\xe2\x80\x99s policies on car service - including interval recommendations, warranty & insurance, repair and maintenance details, oil changes, spare part details, costs and prices, timelines , etc.
- Booking appointments , taking inventory, conducting inspections, and sending out invoices.
- Coordinating with the manufacturers and other sources for spare parts & other requirements.
- Understanding of all technical documents related to the car.
- Making informed recommendations based on the customer\xe2\x80\x99s needs and wants.
- Identifying & explaining to the customer what\xe2\x80\x99s required , what has been done, how long it will take, and explanation of costs for the same.
- Excellent comprehension and communication skills, as well as the ability to think on their feet.
- Cell phone reimbursement
- Health insurance
- Day shift
- Monday to Friday
- Weekend availability
- Commission pay
- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)
- Bachelor\'s (Preferred)
- total work: 3 years (Preferred)
- service advisor: 3 years (Preferred)
- Cars inspection: 3 years (Preferred)
- Service: 3 years (Preferred)
- English (Preferred)
- Health insurance
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Job Detail
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Job IdJD3028728
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKolkata, West Bengal, India
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EducationNot mentioned
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ExperienceYear