Customer Satisfaction Desk
Year Kamarhati, Kolkata, West Bengal, India
Job Description
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Job Responsibilities:
Serves customers by assisting them and imparting service information; resolving product and service problems.Job Duties:
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer\'s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Enquiry Management
Basic Skills and Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Date Entry, Phone SkillsSALARY PACKAGE /ANNUM: INR 120,000/- - INR 180,000/-
DESIGNATIONS: TELE-CALLERS / FRONT DESK / RECEPTIONIST / HELP DESK / CRE
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Job Detail
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Job IdJD3263827
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKamarhati, Kolkata, West Bengal, India
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EducationNot mentioned
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ExperienceYear