Job Description

Vacancy For Customer Sales Support Executive

Join us as a Customer Sales Support Executive based in Pune to be responsible in providing customer total ownership for Complex quotations/tenders, Online tenders, Complex order processing till execution, Pre inspection, communication & Invoicing for Capital sales and aftersales for given assigned regions and an interface between customer and external sales team.

About the Company:

In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do.

Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers\' processes. our world-class technologies, our systems, equipment and services must create solutions that help our customers stay ahead. Please feel free to peruse our website .

The position / About the Job:

In this job the Customer Sales Support Executive would be responsible for:

• Efficient handling of enquiries/RFQs for Marine service for Marine Customers
• Manage order execution process, from the quote acceptance, Order Acknowledge Management, deliveries from the factories, Coordinate with central functions (both Denmark or Nijmegen) for correct and timely quotations.
• Ensure timely submission of quote for parts to Marine customers.
• Evaluate the spare parts requirement against customer RFQ. Suggest recommended parts with correct offer to customer needs.
• Evaluate the part requirement recommended in FSE report and service patrol report and prepare an offer in coordination with external sales team.
• Coordinate with service centre, evaluate the service repair estimate, prepare repair offer of the equipment for Marine customers in coordination with Service product managers.
• Response time is key performance indicator for both transactional and non- transactional quotes.
• An interface between customer, Sales support centre (Singapore), Spares support & order handling (Aalborg, Denmark) and external sales (India).
• Support Install base coordinator by providing the equipment details for IB and in GSM
• Sense of urgency, proactive/prompt response to customer needs
• Be an active team member in ALPS drives.
• Manage order execution process, from the Order Acknowledge Management, deliveries from the factories up to invoicing.
• Responsible for response time to process aftersales orders.
• Responsible of achieving order TAT and timely execution of clear order.
• Responsible for clear executable orders backlog with visibility of execution time frame.
• Support the customer solving basic technical questions. Coordinate with operations &. Communicate to obtain current production dates, update required systems and communicate changes with customers.
• Responsible for coordinating with various inspection agencies technically and commercially.

Who you are?

As a Customer Sales Support Executive, you will analyse the information, develop, and execute a Plan, Prioritize, create focus, align efforts, and drive priorities.

What you can be?

• Graduate engineer 3 years to 5 years of experience
• Good commercial knowledge
• INCOTERMs
• Knowledge of MS Office
• Sales support /Order execution experience.

Why should you apply

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• Exciting place to build a global network with different nationalities to mingle and to learn.
• Your work will have a true impact on Alfa Laval\xe2\x80\x99s future success, you will be learning new things every day.

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate\'s fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

Interested? Please apply for the position.

Alfa Laval