Customer Relationship Manager (voice & Email Support) Real Estate, Borivali, Mumbai

Year    Mumbai, Maharashtra, India
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Job Description

CRM JD:
Post-Sales Communication

  • Serve as the primary point of contact for customers from booking to possession.
  • Provide regular updates and support throughout the post-sales lifecycle.
Loan Processing
  • Coordinate with banking partners for loan approvals, documentation, and disbursements.
Prepare and manage essential documents including:
  • Welcome emails
  • Payment receipts
  • Sale agreements
  • Demand letters
  • Bank NOCs
  • ROCs
  • Interest letters
  • Debit/Credit notes
  • Reminder letters
  • Possession letters
Customer Support
  • Address and resolve customer queries and grievances related to post-sales activities.
Possession Management
  • Organize property inspections for ready units.
  • Submit observation checklists to the project team for action.
Handover Process
Ensure smooth possession and key handover to clients.

Skills Required

Mumbai
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Job Detail

  • Job Id
    JD4325450
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Mumbai, Maharashtra, India
  • Education
    Not mentioned
  • Experience
    Year
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