Job Description

We are looking for Customer Operation Associate position that is a critical part of CreditEnable's Operations team and is responsible for responding to customer enquiries through outbound telephone calls, social media enquiries, and email communications. The overall objective of this role is to provide resolution to client enquiries, take warm leads through to the next step in the sales process, identifying the best fit for loan products, and identifying various cross-sell opportunities.Key Responsibilities:

• Place outbound welcome, marketing, and sales calls to new, potential, and existing clients
• Identify the needs of customers, resolve issues and provide the solution
• Meet personal targets and work towards meeting team targets
• Follow up calls with potential clients who have been lined up for subsequent call-backs
• To act as a liaison between the CreditEnable Operations and Credit Team
• Provide additional support with our ongoing customer inbound and outbound contact, picking up emails and calls as required
• Daily and weekly MIS reporting

Key Requirements:

• Graduate with fluency in Hindi, English.
• Minimum 2 years of experience in outbound calling process in FinTech, NBFC, or Financial Institutions
• Strong target achieving skills
• Open to rotational work shift timings and working on weekends
• An ability to work in a fast-paced environment
• Excellent communication skills, including verbal with proper grammar
• Good computer skills
• Ease with CRM, IVR, and data reporting systems

Benefits & Perks:

• Highly competitive salary
• Medical Insurance for self and family
• Group Life & Personal Accident Insurance

About CreditEnable:
CreditEnable www.creditenable.com is a multi-award-winning credit insight and technology company that applies proprietary data analytics and AI to build solutions to the world's biggest financial challenges. CreditEnable was recently awarded the Silver prize for Responsible Digital Innovator of the Year from the IFC and named one of the top 100 FinTechs in the world by the Central Bank of the UAE for its technology that bridges the gap between borrowers and lenders. CreditEnable's management team has more than 100 years of combined expertise in technology, credit, risk and the SME segment. They have built and managed credit and risk platforms and data analytics solutions for the largest global financial institutions, including Bankers Trust, Bank of America Merrill Lynch, Deutsche Bank, Citi and Experian. In India, CreditEnable works with more than 25 of India's leading financial institutions including ICICI Bank, IDFC First Bank, Kotak Mahindra, Deutsche Bank, DBS, Bajaj Finserv among others. The firm is backed by Silicon Valley VCs Alter Global (Link) and Astia (Link), along with prominent Indian investors Aditya Ghosh (Link) and Vikram Gandhi (Link).
CreditEnable is an equal opportunity employer. We strive to actively recruit and develop a diverse workforce, and actively look to recruit women into leadership roles. We believe a diverse workforce is critical to our success and our future. We make recruitment decisions based on objective criteria and welcome applications from all sections of society regardless of belief, colour, race, religion, nationality, ethnic or national origin, gender, gender reassignment, sexual orientation, sex, marital status, disability, age or trade union membership. Please let us know if you have any special requirements in relation to the recruitment process.Job Type: Full-time