Job Description

Key Responsibilities

Handle

inbound customer calls

professionally. Identify and

resolve customer queries

related to insurance policies. Record and update call logs in the system. Promote or retain products/services when required. Coordinate with internal teams for escalated issues. Maintain quality and follow company communication guidelines.

Eligibility Criteria

Education:

Graduate (Mandatory)

Experience:

0-2 years (Freshers with good communication can apply)

Age Limit:

20-30 years Comfortable working in

rotational shifts

(as per company policy)

Mandatory Skills

Excellent

communication skills in English

Strong

customer handling and problem-solving ability

Basic

computer knowledge (MS Office / Data Entry)

Patience and professionalism

while engaging with customers

Benefits

On-Roll Job with ICICI Lombard

Competitive salary + incentives Growth opportunities in Customer Service / Insurance domain 5 days working | 2 rotational offs
Job Types: Full-time, Permanent

Pay: ₹14,000.00 - ₹30,000.00 per month

Benefits:

Provident Fund
Education:

Bachelor's (Required)
Experience:

Customer handling( Phone or In-Person): 1 year (Preferred) Problem-Solving and Query Resolution Skills: 1 year (Preferred) Basic computer proficiency (MS Office / CRM / Data Entry): 1 year (Preferred) BPO / Customer Support / Tele-calling: 1 year (Preferred) Insurance or Banking Products: 1 year (Preferred) Documentation & Call Logging Accuracy: 1 year (Preferred) Target-driven mindset, Team Collaboration: 1 year (Preferred) CRM software & Problem Solving: 1 year (Preferred) Inbound Calling: 1 year (Preferred) Communication skills: 1 year (Preferred) English Proficiency: 1 year (Preferred)
Language:

English (Required)
Work Location: In person