Job Description

Responsibilities:

Building Strong Relationships:

Develop and maintain long-term relationships with customers.

Act as a point of contact to address client needs and resolve issues promptly.

Customer Retention:

Implement strategies to improve customer loyalty and retention.

Monitor client satisfaction and proactively address concerns.

Handling Customer Queries & Complaints:

Respond to client inquiries and troubleshoot problems.

Ensure complaints are resolved efficiently and to the client's satisfaction.

Understanding Customer Needs:

Gather customer feedback to understand their expectations.

Personalize services or solutions based on client requirements.

Upselling & Cross-selling:

Identify opportunities to sell additional products/services to existing clients.

Promote company offerings that match the customer's business goals.

Collaboration with Teams:

Coordinate with sales, marketing, and support teams to deliver a seamless customer experience.

Provide internal feedback based on customer insights.

CRM Database Management:

Maintain and update customer information in CRM software.

Analyze data to track client behavior and preferences.

Reporting & Analysis:

Prepare regular reports on client interactions, satisfaction levels, and account status.

Use data to improve relationship strategies and customer engagement.

Client Onboarding:

Guide new customers through onboarding processes.

Ensure a smooth transition and positive first experience.

Follow-ups and Check-ins:

Conduct regular check-ins and follow-ups to build rapport and show ongoing support.

Regards

ASHIKA KUMARI

7457911134

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Application Question(s):

What is your current in-hand salary? What is your Age?
Experience:

Inside sales: 1 year (Required)
Work Location: In person