Job Description

About Baazi Games: At Baazi Games, we collaborate in an environment that offers a surplus of freedom to think out of- the the-box and take ownership of opportunities. Just like our games, we are bold and out there in our thinking. Be it boardroom meetings, coffee breaks with colleagues or a game at the TT table, partnership and teamwork are always by our side. For us, there are no Monday blues or fantastic Fridays. Each day at Baazi Games, we welcome an enthusiastic team that is turbocharged for high performance. We are constantly in power-up mode and chase our goals untamed and unabashed.
We started our journey with the sole purpose of giving our audience a sports experience that is world-class in every sense. Everything since then has been about our users. Their needs and expectations sit at the center of our thoughts and actions
BAAZI GAMES Platforms- PokerBaazi.com BalleBaazi.com CardBaazi.com
Job brief:
We are looking for a Relationship Manager to build and preserve trusting relationships with our customers. We\xe2\x80\x99ll rely on you to find ways to outperform our competition and maintain our company\xe2\x80\x99s positive image.
To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
Ultimately, you\xe2\x80\x99ll maintain strong relationships with our company\xe2\x80\x99s clients to boost our brand and profits in the long run.
Responsibilities:

• 
  Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors

• 
  Knowledge of Fantasy & Other Real Money Games.
• Knowledge of customer relationship management (CRM) practices
• Experience in sales or customer service is preferred
• Problem-solving attitude
• Excellent communication skills
• Aptitude for fostering positive relationships
• Teamwork and leadership skills
• Customer-oriented mindset