Job Description

About the company

Square Yards is Indias largest integrated platform for Real Estate & Mortgages and one of the fastest growing Prop-tech platform in UAE, Rest of Middle East, Australia & Canada.

Square Yards platform offers an integrated consumer experience & covers the full real- estate journey from search & discovery, transactions, home loans, interiors, rentals, property management and post-sales service fully integrating buyers to an extensive network of 500+ partner real estate developers, 150,000+ Agents and 100+ banks & NBFCs. Square Yards is also building B2B disruptive SaaS platforms for stakeholders such as Developers, Banks and Agents.

Role we looking for

Manager Customer Relations (Property Management)

Roles and Responsibilities:

Managing the team of supervisors to deliver on ground delivery

Managing customer relations with clients

Building a network of third party contractors for work in the properties

Addressing maintenance issue raised by tenant and owners

Scheduling Property Inspections and preparing reports on the property at various point in time

Maintain and update databases of daily activities as per company standards

Collection of rent, track rent escalation status, manage lease termination/expiration and move out process, coordination with owner and tenant throughout the tenure etc.

KPIs for this role:

Service Request score

House inspection work score

Paid rent payment bill score

Owner app download score

Tenant app download score

App Engagement /Document upload

Google rating score

Move in / Move out Inspection score

Skills Required:

Excellent communication skills written and verbal

Problem solving skills

CRM Skills

Strong coordination skills

MS office, Email and digital skills

Educational Qualification & Work Experience:

A graduate from any discipline is preferred

Experience in admin/facility management/contractor related work preferred

Min 4-year total work experience in any field is mandatory

Min 1-year Customer relationship experience is mandatory

Real estate experience preferred

Positions to hire at location

Gurgaon

Pune

Compensation:

CTC range 3.5LPA 5LPA (exceptions considered for good candidates)

Incentives based on performance

Expertia AI Technologies