Job Description

SM Marians Advances Gearboxs India Pvt Ltd is a trailblazing leader in marine engineering solutions with a history of excellence spanning over six decades. Established in 1962 and headquartered in Nagercoil, Tamil Nadu, our unwavering commitment to serving the marine fishing sector has made us an industry standout. 60+ Years of Excellence: With more than six decades of dedicated service, we have become a trusted and revered name in the marine fishing industry.
The Role
You will be responsible for :

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.

Ideal Profile

• You have at least 1 year experience within a Client Services or Customer Service role, ideally within the Manufacturing industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You possess strong analytical skills and are comfortable dealing with numerical data
• You are a strong team player who can manage multiple stakeholders
• You are adaptable and thrive in changing environments

What's on Offer?

• Opportunity to make a positive impact
• Fantastic work culture
• Opportunity within a company with a solid track record of performance

Skills Required