Job Description

Join Our Team as a Customer Relationship Management Executive
We are looking for a dynamic and results-driven individual to build and nurture long-term client relationships while providing top-notch customer service. If you have a passion for client engagement and are eager to grow with an innovative company, this opportunity is for you!
What You'll Do:

• Build & Maintain Relationships: Cultivate long-term client relationships to drive loyalty and satisfaction.
• Customer Inquiries & Issue Resolution: Respond promptly to customer inquiries and resolve issues with a customer-first mindset.
• Professional Communication: Maintain polite, professional communication, ensuring every conversation leaves a positive impact.
• Collaborate with Sales Team: Work closely with the sales team to ensure customer needs are fully met.
• Product & Service Updates: Provide regular updates to clients on new products and services.
• Analyze Feedback: Collect and analyze customer feedback to identify areas for improvement and provide valuable insights.
• Track Customer Trends: Monitor customer data and trends to continuously enhance service.
• Problem-Solving: Use interpersonal and problem-solving skills to improve customer experiences.

What We're Looking For:

• Languages: Fluent in Hindi and English with strong communication skills.
• Technical Skills: Proficient in MS Office (Word, Excel) and Google Sheets.
• Experience: At least 2 years of experience in customer relationship management.
• Gender Preference: Female candidates preferred (diversity-driven team).

Why Join Us?

• Valued Contributions: Be part of a dynamic team where your skills will be appreciated.
• Growth Opportunities: Enjoy professional growth with opportunities for advancement.
• Innovative Work Environment: Work in a collaborative and innovative environment.

Tasks

• Build & Maintain Relationships: Cultivate long-term client relationships to drive loyalty and satisfaction.
• Customer Inquiries & Issue Resolution: Respond promptly to customer inquiries and resolve issues with a customer-first mindset.
• Professional Communication: Maintain polite, professional communication, ensuring every conversation leaves a positive impact.
• Collaborate with Sales Team: Work closely with the sales team to ensure customer needs are fully met.
• Product & Service Updates: Provide regular updates to clients on new products and services.
• Analyze Feedback: Collect and analyze customer feedback to identify areas for improvement and provide valuable insights.
• Track Customer Trends: Monitor customer data and trends to continuously enhance service.
• Problem-Solving: Use interpersonal and problem-solving skills to improve customer experiences.

Requirements

• Languages: Fluent in Hindi and English with strong communication skills.
• Technical Skills: Proficient in MS Office (Word, Excel) and Google Sheets.
• Experience: At least 2 years of experience in customer relationship management.
• Gender Preference: Female candidates preferred (diversity-driven team).

4th April 20205
Rolliflex

Skills Required