Job Description

About JLL -
We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!
Customer Relationship Executive
Property and Asset Management

What this Job Involves

You will be the face of JLL at the client's site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for:

Receive & log calls/complaints/requests from clients/customers/tenants etc
Forwarding on reactive calls to shift engineers.
Issue job cards.
Inputting weekly timesheets from Engineers
Answering queries from the tenants
Liaising frequently with tenants
Generating Performance reports to present to Jio world centre on Monthly basis
Maintaining the ongoing works schedule
Filing of paperwork
Taking/Producing Minutes of Weekly and Monthly Meetings
On-site end user support for approximately 50 individuals
Daily operations of the "Help Desk" function including delivery, problem escalation/resolution.
Notify the CSO / Fire officer / Customer Care manager & DGM Facilities on site at the time of all Emergency Calls
Maintenance and monitoring of network resources such as Printers, Fax Machines and other office equipment's is required

Site details:
You will be working on Platina, which is a, located at Bandra Kurla Complex.

Site dynamics:
Work Schedule: Site team: e.g.: Property Manager +2 Other details if any

Reporting:
You will be directly reporting to the Customer Relation Manger /Property Manager as per site.

Sound like you? Here is what we're looking for:
Meticulous and Being Analytical

You must pay attention to detail and have excellent problem-solving skills. Possess the ability to collate information, using logic and reasoning to identify the alternative solutions, conclusions, or approaches to problems. You should be able to handle complaints, settle disputes, and resolve grievances and conflicts.

Qualifications
You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles.
Good Communication skills with fluency in English and Hindi language is a must
Willingness to work in flexible shifts, weekends and holidays is an added advantage
Basic understanding of operating computers, mobile application, and MS Office (Excel, Word, PowerPoint, etc.) is also preferred.

What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.
Apply today!

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can't wait to see where your ambitions take you at JLL. Apply today!