Job Description

: Customer Relations Associate About the Job:
IAS is in the business of Indian High Commission related application facilitation for People of Indian origin in Australia. In your role as a Customer Relations Specialist, you deal with clients who have queries, expectations, or information related to requirements about different types of Indian High Commission services such as OCI, IDLV, PCC, etc. You also need to provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process. Learn more about us at: www.iappservices.com.auResponsibilities:

• Manage large amounts of incoming/outgoing phone calls with our clients.
• Generate sales leads.
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies

Requirements:

• A bachelor's degree.
• Excellent interpersonal and written and oral communication skills.
• Ability to work in a team.
• English, Hindi proficiency (Knowledge of other vernacular languages a plus)
• Computer skills.
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Timings:
Mon-Sat (6-day week)
4AM to 1PM & 8AM to 5PM (Rotational Australian Shifts)Training & Probation:
15 days Training & 2 Months' Probation.Remuneration:
CTC 20,000 per month plus 3000 Travel Allowance; non-negotiable.Employment Type:
Full-timeJob Type: Full-timeSalary: ?23,000.00 per monthSchedule:

• Morning shift

Ability to commute/relocate:

• Hyderabad, Telangana, Hyderabad - 500034, Telangana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• The Compensation will be 20,000pm with 3000 as travel allowance. Do you wish to go ahead with your candidacy?
• Do you speak any other vernacular languages? If yes, Please specify.
• Are you open to work from 4AM to 1PM from our Banjara Hills Offices? (Work From Office)

Language:

• English (Required)
• Hindi (Preferred)
• Telugu (Preferred)