Job Description

Key Responsibilities:

Greet guests with warmth and professionalism upon arrival Handle guest check-in and check-out procedures efficiently Manage room reservations, cancellations, and modifications through the property management system (PMS) Answer phone calls, emails, and guest inquiries in a timely and courteous manner Provide information about hotel facilities, local attractions, and transportation Handle guest complaints or concerns tactfully, escalating to supervisors when needed Coordinate with housekeeping, maintenance, and other departments for smooth guest service Maintain guest records, process payments, and generate bills accurately Monitor the lobby and reception area to ensure
Job Type: Full-time

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

Cell phone reimbursement
Experience:

Fluent English Communication : 2 years (Required) Handling clients: 2 years (Required) Hospitality sector : 2 years (Required)
Work Location: In person