Job Description

Greet guests warmly and ensure a smooth check-in and check-out process. Maintain regular communication with guests before, during, and after their stay to ensure satisfaction. Address guest queries, concerns, or complaints promptly and professionally. Maintain detailed guest records, preferences, and history to personalize service. Work closely with the front office, housekeeping, and other departments to ensure seamless service. Upsell services such as spa packages, tours, or dining experiences to enhance guest satisfaction. Collect feedback through surveys or direct interactions and take corrective actions as needed. Build long-term relationships with guests to encourage loyalty and repeat visits. Ensure all guest information is handled with the utmost confidentiality and security.

Key Skills & Requirements:

Bachelor's degree in Hospitality, Business, or a related field preferred. 1-3 years of experience in customer service, preferably in the hospitality sector. Excellent verbal and written communication skills. Strong interpersonal and problem-solving skills. Pleasant personality with a guest-first attitude. Ability to work in shifts, weekends, and under pressure. Familiarity with hospitality software (e.g., Opera, IDS, etc.) is an advantage. Proficient in MS Office (Word, Excel, Outlook).

Work Environment:

Fast-paced hospitality setting (e.g., hotel front desk, concierge, or guest services). Interaction with domestic and international guests. Occasional requirement to stand or walk for long periods.
Job Type: Full-time

Pay: ₹28,000.00 - ₹35,000.00 per month

Benefits:

Cell phone reimbursement
Experience:

Hospitality Incharge: 3 years (Required) Hospitality supervisor : 3 years (Required) Hospitality : 5 years (Required)
Work Location: In person