Job Description

Customer Relationship Executive at Best Western Resort Active Location : Delhi Exp : 1 to 2 years Details Classification: All - Finance / Accounts / Investment Banking Skills Required: Microsoft Excel,Customer Service,Customer Relations,Sales Location:- Nehru Place, Delhi (WFO) Years of Experience:- 1 to 2 Years Notice period:- Immedidate to 15 Days Interview Process:- Face to face only Shift timings- 9:30am-6:30pm, 5 days working Gender preference- need Female candidates only. Responsibilities:- - Manage large amounts of incoming & outgoing phone calls - Identify and assess customers\' needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions. - Follow communication procedures, guidelines and policies Requirements and skills:- - Proven customer support experience or experience as a Client Service Representative - Strong phone contact handling skills and active listening - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize, and manage time effectively - Diploma/Any Degree - English and Hindi fluency mandatory

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