Job Description

Key Responsibilities:

Maintain and update customer databases (CRM systems such as Salesforce, Zoho, HubSpot, etc.).

Analyze customer data to develop insights and segment customers for targeted communication.

Coordinate and execute customer engagement campaigns (email, SMS, calls, etc.).

Monitor customer satisfaction and handle customer queries, feedback, and complaints promptly.

Work with marketing and sales teams to align customer strategies with business goals.

Generate reports on CRM metrics and suggest improvements to increase retention.

Ensure a smooth onboarding and post-sale customer experience.

Track and manage loyalty programs, customer points, or rewards (if applicable).

Identify upselling or cross-selling opportunities based on customer behavior and history.

Maintain compliance with data protection laws and company policies.

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Requirements:

Bachelor's degree in Business Administration, Marketing, or a related field.

1-3 years of experience in CRM, customer service, or sales support roles.

Proficient in CRM software (Salesforce, Zoho, HubSpot, etc.) and MS Office (especially Excel).

Strong communication, interpersonal, and problem-solving skills.

Attention to detail and ability to manage customer data accurately.

Understanding of customer lifecycle and engagement strategies.

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Preferred Skills:

Experience in hospitality, real estate, retail, or service-based industries is a plus.

Familiarity with marketing automation tools and basic data analytics.

Ability to multitask, prioritize, and manage time effectively.

Job Type: Full-time

Pay: ?15,000.00 - ?35,000.00 per month

Benefits:

Cell phone reimbursement
Experience:

Fluent English Communication : 3 years (Required) Customer Relationship Executive : 3 years (Required) Mail drafting skills: 3 years (Required)
Work Location: In person